FLAT RATE $15 SHIPPING AUSTRALIA WIDE! (UP TO 5KG)

Frequently Asked Questions

Payments, Refunds, Shipping and Delivery

Q: What payment methods do you accept?

Hydrocryl accept a variety of payment options including credit card, PayPal and Google Pay.

Q: What is your refund policy?

Hydrocryl will replace any products that are faulty or damaged due to manufacture or packaging by the manufacturer. Click here to contact us.

Q: What are my delivery/shipping options?

 

Delivery Option Price Details
Standard Shipping $15 On all orders Australia-wide, up to 5kg*.
Express Shipping $25 On all orders Australia-wide, up to 5kg*. Faster delivery.
Heavy Goods Shipping $25 On all orders Australia-wide, over 5kg*.
Express Heavy Goods Shipping $45 On all orders Australia-wide, over 5kg*. Faster delivery.
International Shipping $40 On all international orders orders up to 20kg.

We aim to send out all orders within 24-48 hours of them being placed. We ship our orders across Australia using Australia Post. 

* Your order's shipping costs will automatically be calculated based on the total weight of your items. The following guide will give you an estimate of the 5kg delivery threshold and how it relates to the variety of paint sizes.

Guide to Paint Sizes and Weights

Q: Which countries do you ship to and what happens if you don’t deliver to my country?

Hydrocryl ship all around the world with a flat rate of $40 international shipping. Click here to contact us if you have any specific questions about your country.


Product Questions

Q: What type of paint do you sell?

Hydrocryl sell a range of high quality acrylic paints and mediums for artists.
Our range is made in Australia from the most intense and vibrant pigments available.

Q: Why is your colour range smaller than other paint brands?

It is, but really it is not. Confused? Hydrocryl colours are single pigmented. That means, they are made from ONE colour source only. Brand X may have 10 different shades of Blue. A close inspection of the label will reveal the pigments used. These all have a Colour Index number that is universally recognised as code for colour. E.g. PB 15:3 is Pigment Blue number 15:3, otherwise known as Phthalo Blue. (Phthalocyanine being the source for this particular pigment.) Amongst these 10 different shades of Blue in Brand X’s range, you will find that PB 15:3 may be the base colour for more than half of them with a touch of White, Yellow, Red etc. giving you subtle variation.

Hydrocryl offer you one powerful and bold Phthalo Blue, aka PB 15:3. Using this Blue as your base will only give you BLUE! Not little bits of Yellow and Red or White, just… True Blue!!

Q: Why are some of your paint colours cheaper than others? 

All colours are equal - just that some are more equal than others! Various factors such as pigments being difficult to source and/or process can affect the price of the colour (see also next question).

Q: What does Series 1-5 mean? 

Artist's colours are grouped into categories, known as 'Series'. Series affect the pricing of the paint. Factors such as the quality and rarity of the pigment affect the Series placement. Generally, one can create a broad colour palette selecting from the Series 1 and Series 2 options. However, the decision to upgrade to a Series 4 or 5 pigment will yield far more powerful results.

Q: How can I sample Hydrocryl before purchasing?

Hydrocryl run demo and sampling sessions. We also do studio visits to artists, art societies and schools. If you are in Victoria please contact us directly via sales@hydrocryl.com.au . If you are interstate that's also fine! We travel regularly and run Hydrocryl painting events and demos all around the country. Send us an email to find out when we'll be in your area. Another great idea is to watch our video tutorials.

Q: Do you have instructions on how to use your paint, mediums or flow promoter? What is the difference between them?

Absolutely! Head over to our video tutorials to learn more. They are put together by different artists with different styles – there will be one there to suit you!

Hydrocryl also collaborate with artists all the time and share their tips and tricks via our social media pages - check us out on Instagram

Q: Are art supplies safe? I'm worried because...

Yes, Hydrocryl materials are 100% safe and Yes, you had good reason to be concerned. Many artists through history have become seriously unwell due to their cramped working conditions in which they imbibed and inhaled toxic materials that they worked with constantly. Things have come a long way since and Hydrocryl are at the head of that change!
THERE ARE 3 KEY CONCERNS:

  1. PIGMENTS: Some favourites such as Cadmium, Cobalt and Lead are in fact dangerous to your health! Yes, only a small amount makes it into the paint, on to the brush and eventually into your mouth – but the labels still carry a poison warning for very good reason. Hydrocryl colours are all 100% free from any toxic pigments! That’s right, a world first in providing stunning colour in a contemporary and safe manner. Because, after all, YOU are our greatest priority.
  2. THE BASE: Every paint has 2 primary parts – the base/medium and the colour. Solvent based paints (such as oil colours) can be dangerous and have strong fumes. Acrylics are water-based and do not have any of the problems associated with solvents and nasty chemicals. Hydro (water) Cryl (acrylic) are a water-based acrylic paint.
  3. CRAMPED CONDITIONS: Make sure that you work in a well ventilated studio and that you keep your hands clean. Don’t taste the delicious colours that you are using!! (Unless of course they are the irresistible and perfectly safe Hydrocryl colours…)
Q: How does Hydrocryl compare to other acrylic paints or even oil and watercolour paints?

If you are used to the richness of oils or the transparency of watercolours, with Hydrocryl you can achieve them both.
The combination of a bold selection of single pigments, a uniquely workable consistency along with total care to remain 100% non-toxic ensures that Hydrocryl remain in a class of their own.

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